Sky Equipment Return

DHall89 — Tue, 14 Oct 2025 09:25:32 GMT

Had to send back sky equipment in 3 separate packages as I only recieved a box for my boradband router. I am being charged £33 for a non return (unsure what item) - I have a post office receipt so how do I challenge this?

Re: Sky Equipment Return

Daniel0210 — Tue, 14 Oct 2025 09:34:14 GMT

@DHall89

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.,

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

edit-

£33 seems to be for a booster.

From Skys own website...

What you'll be charged

The charge depends on what equipment you haven't returned to us.

Sky Q:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52

Sky Broadband:

Sky Gigafast+ Hub - up to £112
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Max Pod - up to £58
Sky Broadband Booster - up to £33

Re: Sky Equipment Return

Daniel0210 — Tue, 14 Oct 2025 09:34:54 GMT

@DHall89

I've added to my original post.

topic Sky Equipment Return in Sky Q

Sky Equipment Return

Re: Sky Equipment Return

Re: Sky Equipment Return