topic Re: Coming back to Sky in Sky Q

Coming back to Sky

DollyCee — Sun, 12 Oct 2025 12:08:43 GMT

I was a Sky customer, left to go travelling for 9 months and want to install again in my new house. Technically I am not a customer but am always prompted to enter my account details, as my email is obviously remembered on the system. I then get an error message as there are no products shown. I can't seem to get passed this and want to set up my new products for my move date. Any ideas?

Re: Coming back to Sky

stereohaven — Sun, 12 Oct 2025 12:30:30 GMT

@DollyCee wrote:
I was a Sky customer, left to go travelling for 9 months and want to install again in my new house. Technically I am not a customer but am always prompted to enter my account details, as my email is obviously remembered on the system. I then get an error message as there are no products shown. I can't seem to get passed this and want to set up my new products for my move date. Any ideas?

Use a different email address?

Re: Coming back to Sky

MightyQuinn — Sun, 12 Oct 2025 12:49:49 GMT

Hi @DollyCee Have you tried telephoning?

Re: Coming back to Sky

DollyCee — Sun, 12 Oct 2025 13:50:55 GMT

Thank you for your reply.

I am still abroad so dont yet have a UK mobile number . I've perhaps been too keen to get this set up for my move in date.

I think you are right and I should phone.

Thank you.

Re: Coming back to Sky

TimmyBGood — Sun, 12 Oct 2025 14:35:33 GMT

@DollyCee wrote:

left to go travelling for 9 months

Perhaps worth noting that's not long enough to qualify as a new customer, so the prominently advertised discount pricing probably won't apply.

Re: Coming back to Sky

stereohaven — Mon, 13 Oct 2025 07:24:37 GMT

@TimmyBGood wrote:
@DollyCee wrote:
left to go travelling for 9 months
Perhaps worth noting that's not long enough to qualify as a new customer, so the prominently advertised discount pricing probably won't apply.

But (not that I am bitter... 🤣), as you are requesting service at a new address, using a different email address should be sufficient to get new customer pricing.

Like I said. First comment. Actual answer... 😜