topic Re: Pause & Recording Problems in Sky Q

Pause & Recording Problems

mcmlxiii — Sat, 11 Oct 2025 19:18:47 GMT

For the past few days I have been getting the message "This programme cannot be paused or rewound" on all channels. Also, all programmes I have tried to record have failed due to "technical problems"

Re: Pause & Recording Problems

MightyQuinn — Sat, 11 Oct 2025 19:21:17 GMT

Hi @mcmlxiii This should lead you to a replacement box if required https://www.sky.com/help/articles/sky-q-hard-drive-errors

Re: Pause & Recording Problems

Daniel0210 — Sat, 11 Oct 2025 19:24:08 GMT

@mcmlxiii

And if you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

Re: Pause & Recording Problems

mcmlxiii — Sun, 12 Oct 2025 07:57:31 GMT

Thank you. My current (old) box is about 35% full of recordings; do you know how/if I could transfer these to a new, replacement box?

Re: Pause & Recording Problems

mcmlxiii — Sun, 12 Oct 2025 08:01:58 GMT

Thank you.

Re: Pause & Recording Problems

PandJ2020 — Sun, 12 Oct 2025 08:03:40 GMT

@mcmlxiii wrote:
Thank you. My current (old) box is about 35% full of recordings; do you know how/if I could transfer these to a new, replacement box?

Unfortunately they are lost.

You can redownload purchases or anything still available to download.

Re: Pause & Recording Problems

mcmlxiii — Sun, 12 Oct 2025 13:14:24 GMT

Thank you