https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113709#M715369 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502970">@Julie282</a>&nbsp;</P> <P>Was this an official Sky engineer? If so why didn't they swap the box?<BR /><BR /></P> <P><SPAN>You'll need to contact Sky to arrange a new box. Any replacement will likely be via what is called a doorstep box swap. If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.</SPAN></P> Sun, 12 Oct 2025 09:07:45 GMT Daniel0210 2025-10-12T09:07:45Z https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113706#M715368 <P>My sky box is broken, been diagnosed by a technician who put a computer type thing on the plugs from satellite and it worked perfectly, so just need a box. Can I swap without going through the rigmarole of phoning them</P> Sun, 12 Oct 2025 09:02:16 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113706#M715368 Julie282 2025-10-12T09:02:16Z https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113709#M715369 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502970">@Julie282</a>&nbsp;</P> <P>Was this an official Sky engineer? If so why didn't they swap the box?<BR /><BR /></P> <P><SPAN>You'll need to contact Sky to arrange a new box. Any replacement will likely be via what is called a doorstep box swap. If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.</SPAN></P> Sun, 12 Oct 2025 09:07:45 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113709#M715369 Daniel0210 2025-10-12T09:07:45Z https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113757#M715375 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502970">@Julie282</a>&nbsp; &nbsp;The following&nbsp;<A href="https://www.sky.com/help/articles/sky-q-wont-turn-on" target="_blank">Link</A>&nbsp;should lead you to requesting a box swap on-line.</P> Sun, 12 Oct 2025 09:56:53 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-broken/m-p/5113757#M715375 MightyQuinn 2025-10-12T09:56:53Z