New sky box not working ,

Baffled2 — Sun, 12 Oct 2025 06:56:15 GMT

New sky box when turned on shows blue light flashing but then light quickly disappears . screen says press house when screen goes blank but nothing happens, left with a blank screen and HMD1 in top left hand corner....help please. I followed all suggestions about turning off at wall etc. but Sky not connecting. I have tried online to order an Engineer but because I have had a replacement box not able to request Engineer?!

Re: New sky box not working ,

nigea99 — Sun, 12 Oct 2025 07:27:47 GMT

@Baffled2 wrote:

New sky box when turned on shows blue light flashing but then light quickly disappears . screen says press house when screen goes blank but nothing happens, left with a blank screen and HMD1 in top left hand corner....help please. I followed all suggestions about turning off at wall etc. but Sky not connecting. I have tried online to order an Engineer but because I have had a replacement box not able to request Engineer?!

hi @Baffled2

First thing may I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

It will then need line of sight of the SKY Q box until it is paired - see later

Then try using the power on button or Home button

If you do not get the Home screen but the led had changed to green then try pressing the following keys in sequence

Home 1 0 8 0 Home

(agin making sure the remote has line of sight of the box)

If you do then manage to get to the ho,me page then pair the remote

press 1 & 3 together to go through to re-pair with the box and your TV - still making sure it has line of sight of the box until it is paired

topic New sky box not working , in Sky Q

New sky box not working ,

Re: New sky box not working ,