Sky box not working

Nicole120 — Sat, 11 Oct 2025 18:22:32 GMT

It's saying to insert viewing card, viewing card is already In

Re: Sky box not working

MightyQuinn — Sat, 11 Oct 2025 18:49:04 GMT

Hi @Nicole120 Have a look at the Viewing Card Error Messages

Re: Sky box not working

Laing1 — Sat, 11 Oct 2025 18:53:33 GMT

@Nicole120 wrote:

It's saying to insert viewing card, viewing card is already In

@Nicole120 try taking your card out giving the chip a wipe with a lint free cloth then re-inserting the card.

If that doesnt help

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

topic Re: Sky box not working in Sky Q

Sky box not working

Re: Sky box not working

Re: Sky box not working