topic Re: Tv card not working properly in Sky Q

Tv card not working properly

S+patel — Sat, 11 Oct 2025 14:56:34 GMT

Tv card not working properly so change card

Re: Tv card not working properly

Daniel0210 — Sat, 11 Oct 2025 14:58:04 GMT

@S+patel wrote:

Tv card not working properly so change card

@S+patel

Do you mean the viewing card, and if so what makes you think it isn't working and needs replacing?

Re: Tv card not working properly

oldfella — Sat, 11 Oct 2025 15:21:52 GMT

@S+patel wrote:

Tv card not working properly so change card

Hi @S+patel

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Card problems

S+patel — Thu, 13 Nov 2025 17:12:12 GMT

I need sky new card

Re: Card problems

Daniel0210 — Thu, 13 Nov 2025 17:14:29 GMT

@S+patel

Did you follow the advice provided?