Lost connection

rishiart — Fri, 10 Oct 2025 18:10:05 GMT

Sky full fibre 900 sky max hub sky q and mini box sky max pod. So a total Sky issue. Mini box routinely looses connection to sky q box. Have power down everything then back on a pain to say the least. Mini within 15 ft of Q box, router within 20 ft of both. How do i get it fixed. Bizarrely this rarely happened on the old internet sky also.

help

Re: Lost connection

oldfella — Fri, 10 Oct 2025 18:31:22 GMT

@rishiart wrote:

Sky full fibre 900 sky max hub sky q and mini box sky max pod. So a total Sky issue. Mini box routinely looses connection to sky q box. Have power down everything then back on a pain to say the least. Mini within 15 ft of Q box, router within 20 ft of both. How do i get it fixed. Bizarrely this rarely happened on the old internet sky also.

help

Hi @rishiart

As you have the Sky Max router this needs to be connected as if it is a 3rd Party router.

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky or Sky Max ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Lost connection

rishiart — Wed, 15 Oct 2025 18:37:38 GMT

Did all that and issue resolved for a while then lost connection etc

What is have noticed though is that we were using YouTube through the Sky app.

No we access YouTube through the smart TV and no longer have this issue.

Appears to be a Sky app YouTube issue

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Lost connection

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Re: Lost connection