topic Adding a note to my engineer slot in Sky Q

Adding a note to my engineer slot

0x24murf — Fri, 10 Oct 2025 12:55:11 GMT

I managed to speak to a human about my current issue (oh my days, that was a feat in itself, why has Sky made it so difficult and frustrating to get support), but I need to add more details for the engineer visit because something else is now wrong.

Background: Both my Sky Q Mini boxes have broke, both saying "Not satellite Signal". Both boxes are connect to the main Sky Q box (I've gone through reactivating and resetting the network. Also whilst on the phone to support, went through resetting the network), the home screen shows programs, etc.. but no satellite signal. It's very odd since all boxes show no issues.

Anyhow, I have just tried to rewind the TV (this has stopped working before without any error messages but a reboot fixed it) and it's now showing an error that there is a hard disk failure. I want to inform the engineer about this new issue to make sure he brings the right equipment with him to fix my issues as I'm not too impressed to be waiting 5 days to get someone out.

Is there a way to update the engineer visit notes? Doesn't appear to be an option when I've checked.

Thanks

Re: Adding a note to my engineer slot

MightyQuinn — Fri, 10 Oct 2025 13:02:16 GMT

Hi @0x24murf I'm afraid that as fellow customers we can't help you. Your only option is to try and contact Sky. Is there any help on your order tracking on the Sky website.

Re: Adding a note to my engineer slot

0x24murf — Fri, 10 Oct 2025 14:43:18 GMT

Hi, thanks for taking the time to reply. There's not chance I'm trying to get through to anyone again, what a ballache that is.

I'll wait for the engineer to come in 5 days 😞 and hopefully he will have what he needs to fix both issues now.

Thanks

Wayne

Re: Adding a note to my engineer slot

Daniel0210 — Fri, 10 Oct 2025 14:49:04 GMT

@0x24murf

If it was solely the hard drive issue we'd suggest following this link which would lead to a replacement box if needed

https://www.sky.com/help/articles/sky-q-hard-drive-errors

As you have a potential dish alignment issue the engineer would be required anyway.