topic Issue with order? in Sky Q

Issue with order?

Amypat99 — Thu, 09 Oct 2025 18:28:24 GMT

In my orders it says there is an issue? I have cancelled sky stream and signed up for sky q. How do I know if my new equipment is on its way? I currently have no sky!

Re: Issue with order?

oldfella — Thu, 09 Oct 2025 18:30:34 GMT

@Amypat99 wrote:
In my orders it says there is an issue? I have cancelled sky stream and signed up for sky q. How do I know if my new equipment is on its way? I currently have no sky!

Hi @Amypat99

Speak directly to Sky.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Issue with order?

MightyQuinn — Thu, 09 Oct 2025 18:38:22 GMT

Hi @Amypat99 If you are new to Sky Q, the installer brings everything apart from the viewing card, which should be delivered before your installation date.