topic Re: Mini box connectivity issue in Sky Q

Mini box connectivity issue

Pippy2 — Thu, 09 Oct 2025 17:27:23 GMT

I've recently had new Broadband, not Sky, the main Sky Q box is connected but the mini box will not hold connectivity to the Internet.
all was ok until the booster box was unplugged.
I've followed several time the advice from Sky on how to reconnect but it's not working now at all.

Re: Mini box connectivity issue

MightyQuinn — Thu, 09 Oct 2025 17:30:09 GMT

Hi @Pippy2 Why have you unplugged the booster box, it should boost the signal from the Main box to the Mini box.

Re: Mini box connectivity issue

Pippy2 — Thu, 09 Oct 2025 17:31:43 GMT

Wallpapering around the plug. 🤷‍♀️

Re: Mini box connectivity issue

Pippy2 — Thu, 09 Oct 2025 17:32:41 GMT

I did plug it back in as quickly as possible

Re: Mini box connectivity issue

oldfella — Thu, 09 Oct 2025 18:27:55 GMT

@Pippy2 wrote:

I did plug it back in as quickly as possible

Hi @Pippy2

Assume it's a Sky Q WiFi booster.

If your main Q box is successfully connected to your router then you can use the Q booster located between your main Q box and the mini.

Assuming the main Q box is connected correctly you need to set up the Q booster as follows.

Position the booster approx midway between the main Q box and the mini.

Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
After a few minutes, the connected light on the booster should turn green. You're all set up.

Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.

Then carry out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).