topic Re: Sky Q helicopter in Sky Q

Sky Q helicopter

Paula0102 — Wed, 08 Oct 2025 15:33:23 GMT

Sky Q box fan keeps kicking in and box then sticks on standby? Rebooting resolves, but this a week in from having an engineer configure replacement box and mini boxes. As he advised Sky Q issue with none Sky Broadband. Would you expect a new replacement box to revert to acting like original al within such a short time?

Re: Sky Q helicopter

BenJoBanjo — Wed, 08 Oct 2025 16:57:00 GMT

@Paula0102 wrote:
Sky Q box fan keeps kicking in and box then sticks on standby? Rebooting resolves, but this a week in from having an engineer configure replacement box and mini boxes. As he advised Sky Q issue with none Sky Broadband. Would you expect a new replacement box to revert to acting like original al within such a short time?

Do you have EE broadband by any chance?

Re: Sky Q helicopter

Paula0102 — Wed, 08 Oct 2025 18:21:14 GMT

Yes how did you guess?? 😀

Re: Sky Q helicopter

Chodley — Wed, 08 Oct 2025 18:29:22 GMT

Connected over ethernet?

Re: Sky Q helicopter

Paula0102 — Wed, 08 Oct 2025 23:57:23 GMT

Connected by ethernet yes

Re: Sky Q helicopter

Daniel0210 — Thu, 09 Oct 2025 03:32:09 GMT

@Paula0102

Your duplicate thread has been removed to prevent duplication of replies.

Re: Sky Q helicopter

Chodley — Thu, 09 Oct 2025 05:27:19 GMT

@Paula0102 wrote:
Connected by ethernet yes

Yep - there is something wrong with the EE router power supply that causes this. They know about it. You could try calling them and you might get lucky and speak to someone who knows about it.

Another thing that has worked for some people is putting a cheap 100Mb switch in between the Sky box and the router.

You could also, at a bit more cost, replace the router with a netgear, asus or tplink or something, configure it the same so it's a direct swap in the for the EE one.

A couple of people have said getting a replacement Sky box has worked (others less lucky, maybe specific to a certain type of box as there are a few models) and one person said factory resetting their router fixed it.

Re: Sky Q helicopter

Paula0102 — Thu, 09 Oct 2025 09:33:27 GMT

Tried EE, wasn't lucky 😞

Going to try, as the cheapest option,

Another thing that has worked for some people is putting a cheap 100Mb switch in between the Sky box and the router.

To trial before Sky engineer arrives next week 🤔

Also read turning off EE wifi boosters, which interfer, which I've also done🤞

Re: Sky Q helicopter

Chodley — Fri, 10 Oct 2025 06:45:45 GMT

If you have wifi disabled on the Sky boxes, then the EE boosters should not be a factor and you can carry on using those.