topic Re: Poor sound in Sky Q

Poor sound

anita+db — Tue, 07 Oct 2025 17:45:57 GMT

Hi I have a

SAMSUNG S90D 48 inch OLED 4K HDR Smart TV - QE48S90D - I have tested all the sounds and resets on the TV standalone and it appears when I'm plugged into sky Q the sound on recordings and playbacks is really really poor and I'm having to switch my TV up to 38/ 40 on the volume side. This doesn't seem right to me , the TV works okay without sky attached to it so appears it's the skybox that's causing the problem Any ideas please?

Re: Poor sound

MightyQuinn — Tue, 07 Oct 2025 18:05:04 GMT

Hi @anita+db What audio format have you set your Sky Q box to output? Home -> Settings -> Setup -> Audio visual -> Digital audio output HDMI. You could try changing this to see if the audio improves. Is this a new TV, I.e. did it work okay previously.

Re: Poor sound

anita+db — Tue, 07 Oct 2025 18:57:30 GMT

Thanks , tried that suggestion however it's worse on that setting so changed back to normal