topic Re: Bob in Sky Q

Bob

Robert202 — Mon, 06 Oct 2025 11:16:01 GMT

Sky q box not working

Re: Bob

Daniel0210 — Mon, 06 Oct 2025 11:18:58 GMT

@Robert202

Are you seeing a viewing card error message by any chance?

Re: Bob

MightyQuinn — Mon, 06 Oct 2025 12:24:33 GMT

@Robert202 wrote:
Sky q box not working

Hi @Robert202 If you want your fellow customers to help you, we will need a few more clues.

Re: Bob

Robert202 — Mon, 06 Oct 2025 19:40:27 GMT

Anybody else having problems with q box cant get any channels

Re: Bob

oldfella — Mon, 06 Oct 2025 19:44:09 GMT

@Robert202 wrote:

Anybody else having problems with q box cant get any channels

Hi @Robert202

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Bob

Robert202 — Mon, 06 Oct 2025 19:46:48 GMT

sky q not been working all day anybody heard that they having problems

Re: Bob

Daniel0210 — Mon, 06 Oct 2025 19:52:50 GMT

@Robert202

Yes as per this thread

https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-keep-s-dropping-in-and-out-Would-like-an-online-chat-if-possible/td-p/5107283