topic Re: Sound and image dropping out. in Sky Q

Sound and image dropping out.

mattjamesb — Mon, 06 Oct 2025 19:28:30 GMT

For weeks now we've experienced sound and image dropping out with our sky Q box. It's basically impossible to watch anything without interruptions every programme. I have reset the box (factory) and checked all the HDMI cables. I have no issue with any other equipment connected to my TV. Only the Sky Q. How can I get sky to talk to me and sort out a replacement box? Online help articles are utterly useless.

Re: Sound and image dropping out.

MightyQuinn — Mon, 06 Oct 2025 19:36:09 GMT

Hi @mattjamesb There are a few routes online that lead to ordering a replacement box. Here is one https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q Here is another one (probably better) https://www.sky.com/help/articles/sky-q-wont-turn-on

Re: Sound and image dropping out.

mattjamesb — Mon, 06 Oct 2025 19:40:18 GMT

appreciate the fast comments. Seems

both of those links take me to a page that says Check My Sky Q. Can't seem to find anywhere on either page that takes

me to anything other than 'your sky Q box looks like it's working'. Any other ideas?

Re: Sound and image dropping out.

mattjamesb — Mon, 06 Oct 2025 19:50:10 GMT

One of the links did allow me to try ordering a new box, but I'm having to lie about the fault to continue. What's Sky's stance on that? I dont want to be charged for a faulty item because it wasn't the fault i declared.