topic Re: Returning sky equipment in Sky Q

Returning sky equipment

Lorna701 — Thu, 07 Aug 2025 07:07:23 GMT

I have received my sky return box but the postman has rammed it into my letterbox. So the only thing usable is the return label can I use any box to return or do I need to request a new specific return box ?

Re: Returning sky equipment

Quoman7 — Thu, 07 Aug 2025 07:55:38 GMT

@Lorna701 wrote:

I have received my sky return box but the postman has rammed it into my letterbox. So the only thing usable is the return label can I use any box to return or do I need to request a new specific return box ?

Hi @Lorna701 yes you can return your equipment in any packaging providing it is sturdy, dont forget to keep your return receipt in case you need it in the future?

Re: Returning sky equipment

Lorna701 — Thu, 07 Aug 2025 11:15:53 GMT

Thank you. Just didn't want to go thru the faf of trying to get another box. Have a nice day

Re: Returning sky equipment

Daniel0210 — Thu, 07 Aug 2025 14:16:40 GMT

@Lorna701
You may want to also put a note inside with your account number and a list of equipment that is included. Sky use Unipart to process the returns and apparently they are taking a number of weeks to sort through them.

Re: Returning sky equipment

Rebecca1234 — Tue, 19 Aug 2025 07:39:24 GMT

I having received the box to return my sky q and now us are Gona charge me

Re: Returning sky equipment

Chodley — Tue, 19 Aug 2025 07:44:48 GMT

@Rebecca1234 wrote:
I having received the box to return my sky q and now us are Gona charge me

If I can attempt a translation

"I haven't received the box to return my sky q and now you are going to charge me"?

well that's not great. I would do the self-return process and it will get sorted I'm sure. Keep the proof of postage.

Re: Returning sky equipment

Figaro1 — Sat, 04 Oct 2025 12:54:36 GMT

I was sent a box too small to contain all the equipment I sent as much **bleep** I could fit in but need another box and label big enough to contain a large sky box and a sky q mini, a hive and five plugs

Re: Returning sky equipment

Daniel0210 — Sat, 04 Oct 2025 13:06:56 GMT

@Figaro1

Its the customers responsibility to use whatever packaging they have to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning sky equipment

ann463 — Mon, 06 Oct 2025 07:19:49 GMT

Can you send me the box out for sky q today ok

Re: Returning sky equipment

MightyQuinn — Mon, 06 Oct 2025 07:29:09 GMT

@ann463 wrote:
Can you send me the box out for sky q today ok

Hi @ann463 No, and please see Welcome below for information about this community.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Re: Returning sky equipment

Daniel0210 — Mon, 06 Oct 2025 08:49:59 GMT

@ann463
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning sky equipment

emilybowes — Wed, 29 Oct 2025 20:38:20 GMT

i havent received anything to send the equipment back

Re: Returning sky equipment

Daniel0210 — Wed, 29 Oct 2025 20:41:27 GMT

@emilybowes wrote:

i havent received anything to send the equipment back

@emilybowes

See my post immediately above yours. It applies to you too.