topic Netflix tier change in Sky Q

Netflix tier change

greenandroid — Sat, 04 Oct 2025 12:44:41 GMT

I've renewed my contract with Sky for a couple of years and added broadband. But I noticed in the email I was sent that my Netflix tier has been changed from Premium to Standard. I did not request this and was very clear that I wanted my TV package to remain as is.

Contacting Sky is so painful, I've already tried today and been given a wait time of 25 minutes.

How can I get Netflix changed back to premium? I've agreed a new price for my contract but that was on the basis of no changes.

Re: Netflix tier change

oldfella — Sat, 04 Oct 2025 12:56:48 GMT

@greenandroid wrote:

I've renewed my contract with Sky for a couple of years and added broadband. But I noticed in the email I was sent that my Netflix tier has been changed from Premium to Standard. I did not request this and was very clear that I wanted my TV package to remain as is.

Contacting Sky is so painful, I've already tried today and been given a wait time of 25 minutes.

How can I get Netflix changed back to premium? I've agreed a new price for my contract but that was on the basis of no changes.

Hi @greenandroid

Afraid you will need to speak directly to Sky.

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Netflix tier change

nigea99 — Sat, 04 Oct 2025 14:19:34 GMT

@greenandroid wrote:

I've renewed my contract with Sky for a couple of years and added broadband. But I noticed in the email I was sent that my Netflix tier has been changed from Premium to Standard. I did not request this and was very clear that I wanted my TV package to remain as is.

Contacting Sky is so painful, I've already tried today and been given a wait time of 25 minutes.

How can I get Netflix changed back to premium? I've agreed a new price for my contract but that was on the basis of no changes.

hi @greenandroid

Just out of interest did you have the Netflix Boost to preimum add on, or did you still get Netflix Premium by having the SKY UHD add on.

If the latter, they may not have realised you would drop to the base and need the boost option adding on.