topic Re: returns in Sky Q

returns

Chania1 — Fri, 03 Oct 2025 11:13:54 GMT

I am going ever so slighly mad here - I cannot get past the infuriating Bot and it doesnt have the answers. Very simple question - we are oving away and not going to use SKY. They told me to send back Sky Q box, packaging hasnt arrived and we go on Monday, I have now got a label - all good but what abut the router? does this need to go back as well ?

Re: returns

oldfella — Fri, 03 Oct 2025 11:19:52 GMT

@Chania1 wrote:

I am going ever so slighly mad here - I cannot get past the infuriating Bot and it doesnt have the answers. Very simple question - we are oving away and not going to use SKY. They told me to send back Sky Q box, packaging hasnt arrived and we go on Monday, I have now got a label - all good but what abut the router? does this need to go back as well ?

Hi @Chania1

If you don't need it you may as well return it as well

Re: returns

caesarome — Fri, 03 Oct 2025 11:22:52 GMT

@Chania1 wrote:

I have now got a label - all good but what abut the router? does this need to go back as well ?

Yes you would need to return it.

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep somewhere safely the proof of posting receipt.