topic Re: Cancelling sky tv but keeping broadband in Sky Q

Cancelling sky tv but keeping broadband

ceztr1st — Mon, 03 Apr 2023 09:55:41 GMT

Am I able to cancel Sky TV but still keep the broadband? My contract has just ended.

Re: Cancelling sky tv but keeping broadband

oldfella — Mon, 03 Apr 2023 09:59:04 GMT

@ceztr1st wrote:

Am I able to cancel Sky TV but still keep the broadband? My contract has just ended.

No reason why not @ceztr1st

Re: Cancelling sky tv but keeping broadband

MightyQuinn — Mon, 03 Apr 2023 09:59:06 GMT

Hi @ceztr1st Yes, telephone Sky.

Re: Cancelling sky tv but keeping broadband

Daniel0210 — Mon, 03 Apr 2023 09:59:21 GMT

Yes @ceztr1st

Sky TV
~ To cancel it completely you’ll need to contact Sky giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.

Re: Cancelling sky tv but keeping broadband

Barney6 — Wed, 21 Aug 2024 10:12:30 GMT

I wanted to do that as didn't want to pay for tv but after an hour talking to someone we were going round in circles and they only offered me a tv and broadband package which is odd as I know people who just have broadband but for some reason they just wouldn't let me keep it on its own so I cancelled it all

Re: Cancelling sky tv but keeping broadband

Kuga2 — Sat, 04 Jan 2025 21:48:09 GMT

Can you cancell sky but keep the Broad band

Re: Cancelling sky tv but keeping broadband

Kuga2 — Sat, 04 Jan 2025 21:51:50 GMT

Please could you let me know only my husband. John died 2nd December

Re: Cancelling sky tv but keeping broadband

caesarome — Sat, 04 Jan 2025 22:24:43 GMT

@Kuga2

Sorry for your loss.

You can cancel Sky TV and keep the broadband if this is what you are asking. As long as you are not in a contract (if you are not sure Sky will tell you) then you can do this by calling Sky and speaking to them.

150 is the free number to use from a Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Cancelling sky tv but keeping broadband

Daniel0210 — Sun, 05 Jan 2025 05:33:58 GMT

@Kuga2

My condolences as well. You didn't say whether you are the Sky account holder or if it was your husband. If it was John then have a read of this link as well regarding notifying Sky

https://www.sky.com/help/articles/deceased-sky-account-holder

Re: Cancelling sky tv but keeping broadband

sickbullet80 — Wed, 01 Oct 2025 18:45:00 GMT

Hey guys just wanted to bump this I'm in contract still with Sky but we want to cancel the TV and have broadband only, is this still an option?

Cheers.

Re: Cancelling sky tv but keeping broadband

Daniel0210 — Wed, 01 Oct 2025 18:48:41 GMT

@sickbullet80

Yes but tofully cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/articles/cancel-sky-tv
Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: Cancelling sky tv but keeping broadband

sickbullet80 — Wed, 01 Oct 2025 18:55:03 GMT

We are in contract.

I will have a chat with them tomorrow via the online chat, thanks for the help.

Re: Cancelling sky tv but keeping broadband

Chodley — Thu, 02 Oct 2025 10:50:50 GMT

Then you can only cancel anything if they agree to it

Which they probably won't

Re: Cancelling sky tv but keeping broadband

sickbullet80 — Thu, 02 Oct 2025 11:14:07 GMT

If they won't then I cancel the lot, and move to bt.

I will be doing one of the two.

Re: Cancelling sky tv but keeping broadband

PandJ2020 — Thu, 02 Oct 2025 11:30:48 GMT

@sickbullet80 wrote:
If they won't then I cancel the lot, and move to bt.

...once your minimum term ends of course.

Re: Cancelling sky tv but keeping broadband

Daniel0210 — Thu, 02 Oct 2025 11:40:51 GMT

@sickbullet80 wrote:

If they won't then I cancel the lot, and move to bt.

@sickbullet80

The cancellation process still applies, the important thing to note is…

▪️For TV subscriptions the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term (in one full payment).

Re: Cancelling sky tv but keeping broadband

Chodley — Thu, 02 Oct 2025 12:12:37 GMT

@sickbullet80 wrote:
If they won't then I cancel the lot, and move to bt.

I will be doing one of the two.

You said you were still in contract so how is that any more possible?

Re: Cancelling sky tv but keeping broadband

sickbullet80 — Thu, 02 Oct 2025 12:44:04 GMT

I didn't think it was a problem leaving whilst in contract, paying the price to settle up is no problem.

Oh well I can only try.

Re: Cancelling sky tv but keeping broadband

Chodley — Thu, 02 Oct 2025 14:47:04 GMT

@sickbullet80 wrote:
I didn't think it was a problem leaving whilst in contract, paying the price to settle up is no problem.

Oh well I can only try.

Might as well keep the service until you can fully bail if you're going to have to pay anyway?

Re: Cancelling sky tv but keeping broadband

sickbullet80 — Thu, 02 Oct 2025 15:15:35 GMT

I've neve understoood it to be honest with you, I have about a year and half left so are we talking like a £1000+ cancellation fee, or a few hundred? from your experience what would you say?

I'd still be saving if it was £300 or so it would be worth it for me, if it's £1000+ I'd see it out of course.

I've been with Sky about 10+ years I'd say.