topic Re: Returning Sky Q box etc in Sky Q

Returning Sky Q box etc

CJ_65 — Tue, 02 Sep 2025 16:06:28 GMT

I recently changed to Sky Glass. Today I received my return box but it's not clear if I need to return the viewing card too.

Re: Returning Sky Q box etc

PandJ2020 — Tue, 02 Sep 2025 16:07:16 GMT

@CJ_65 wrote:
I recently changed to Sky Glass. Today I received my return box but it's not clear if I need to return the viewing card too.

No, keep it safe. (You'll only need it if you returned to Q)

Re: Returning Sky Q box etc

Desh — Wed, 01 Oct 2025 21:02:01 GMT

I have very recently changed to SKY Glass TV and I was told to return SKY Q Box. I am awaiting for return packaging. What else needs to return along with SKY Q Box, for example, remote, any wire also to return?

Re: Returning Sky Q box etc

Daniel0210 — Thu, 02 Oct 2025 04:10:37 GMT

@Desh

They should contact you and tell you what they are expecting back. In terms of Sky Q, it's the main box, any mini boxes, remotes, power leads.

From Skys own link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

What to return

We'll send you texts, emails, or letters to let you know exactly what you need to return.

Cancelling Sky Q? You might be asked to return any:

Sky Q boxes (including Sky Q 1TB box, Sky @ 1TB UHD box, Sky Q 2TB box)
Sky Q Mini box
Sky Q remote(s), cables and any other accessories that were provided with your install
Sky boosters