topic Re: HDR Netflix in Sky Q

HDR Netflix

andy3434 — Tue, 30 Sep 2025 20:05:46 GMT

I cannot watch anything on Netflix in HDR. It's constantly freezing. Any idea how to fix this issue

Re: HDR Netflix

Chodley — Tue, 30 Sep 2025 20:28:11 GMT

The box freezes? Can you exit the app when this happens?

Re: HDR Netflix

andy3434 — Tue, 30 Sep 2025 21:09:45 GMT

Yes i have to keep pressing start again for it to carry on. It seems like the speed of the internet is the issue.

But a speed test shows 150 meg so I don't think it's this.

Re: HDR Netflix

Chodley — Tue, 30 Sep 2025 21:26:11 GMT

Netflix app speedtest?

Re: HDR Netflix

andy3434 — Tue, 30 Sep 2025 21:32:14 GMT

For some reason it's only showing 55.92 Mbs

Re: HDR Netflix

Chodley — Tue, 30 Sep 2025 21:41:34 GMT

Should be plenty

Box is set to 2160p / 10bit, presumably?

Re: HDR Netflix

andy3434 — Tue, 30 Sep 2025 21:43:18 GMT

Yes so I wonder why

Re: HDR Netflix

Chodley — Tue, 30 Sep 2025 21:44:13 GMT

Maybe try an app refresh in the installer menu

what version of box is it?

Re: HDR Netflix

andy3434 — Tue, 30 Sep 2025 21:47:10 GMT

Not sure to be honest.

Re: HDR Netflix

Chodley — Wed, 01 Oct 2025 07:07:13 GMT

They all look the same except the v1 2TB had a silver edging (and didn't do HDR) so it's not one of those.. It tells you in the system info in the menu.

v2 has an external power brick. V3 does not.