topic Re: Subscription problems in Sky Q

Subscription problems

No+listings+avail — Tue, 30 Sep 2025 10:44:53 GMT

Fully subscribed including mini box. but no picture

Re: Subscription problems

Daniel0210 — Tue, 30 Sep 2025 11:20:04 GMT

Any error message? Have you tried a reboot…

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Subscription problems

No+listings+avail — Tue, 30 Sep 2025 11:35:50 GMT

Tried all of this, several times, trying to get through to SKY is like blood out of etc...I have a mini box subscription, but screen asks me if I have one??!!

Aggravating...

Re: Subscription problems

Daniel0210 — Tue, 30 Sep 2025 11:38:55 GMT

@No+listings+avail
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.