https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-box-cant-get-channels-protected-error/m-p/5100781#M713775 <P>My sky q mini box can't get sky channels or recordings but I an get apps ie prime.</P><P>Tried a reboot and wifi restart</P> Sun, 28 Sep 2025 21:02:54 GMT Sneakypete 2025-09-28T21:02:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-box-cant-get-channels-protected-error/m-p/5100781#M713775 <P>My sky q mini box can't get sky channels or recordings but I an get apps ie prime.</P><P>Tried a reboot and wifi restart</P> Sun, 28 Sep 2025 21:02:54 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-box-cant-get-channels-protected-error/m-p/5100781#M713775 Sneakypete 2025-09-28T21:02:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-box-cant-get-channels-protected-error/m-p/5100799#M713776 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4488460">@Sneakypete</a>&nbsp;wrote:<BR /> <P>My sky q mini box can't get sky channels or recordings but I an get apps ie prime.</P> <P>Tried a reboot and wifi restart</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4488460">@Sneakypete</a>&nbsp;</P> <P>&nbsp;</P> <P>The mini boxes get their feeds from the main box thus:</P> <P>&nbsp;</P> <P>The first thing is to restart your main SKY Q box :<BR /><BR />Use the remote to place it into standby mode<BR />Then remove the power to it (either switch off at mains or remove the power plug)<BR />Wait at least 30s<BR />Then re-apply the power &amp; wait for it to fully restart - this may take a few minutes.<BR /><BR />Once the main box is restarted do the same power down on each of the mini boxes.</P> Sun, 28 Sep 2025 21:19:02 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-box-cant-get-channels-protected-error/m-p/5100799#M713776 nigea99 2025-09-28T21:19:02Z