topic Re: Return sky box in Sky Q

Return sky box

Jetta — Sun, 28 Sep 2025 17:26:28 GMT

I need a QR code I've called sky few times & still can't get anything sorted I need a QR code before I get a charge for equipment

Re: Return sky box

Daniel0210 — Sun, 28 Sep 2025 17:32:24 GMT

@Jetta
Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return sky box

Jetta — Sun, 28 Sep 2025 17:40:29 GMT

I'm just changing my package not leaving I've already had a returns package sent out but the returns label was damaged & you couldn't see the address . I've since been on the phone 4 times trying to get another label or QR code but been unsuccessful

Re: Return sky box

Daniel0210 — Sun, 28 Sep 2025 17:44:08 GMT

@Jetta

So if you're just returning a mini box the previous advice still applies regarding a label.

Re: Return sky box

Maisiekathleen — Mon, 27 Oct 2025 13:14:03 GMT

I need a QR code to return sky box