topic Re: Sky Q download in Sky Q

Sky Q download

bob87654321 — Tue, 23 Sep 2025 18:12:00 GMT

Internet signsl good. Rebooted router. Rebooted SKY Q box. Downloading not working on main box or mini. Get 0% and 'no broadband', even though netflix, iplayer etc all good

Re: Sky Q download

a.mcfadyen — Tue, 23 Sep 2025 18:56:25 GMT

I'm having exactly the same problem. Broadband working for all other aspects of the Sky Q box, but In Demand downloads fail with "No Broadband" message. Tried both Ethernet & WiFi, box shows connection to router & WiFi but downloads won't work. All fine yesterday, broken today. I've restarted both the router (TalkTalk eero) & the Sky Q box without any success.

Re: Sky Q download

Daniel0210 — Tue, 23 Sep 2025 19:11:15 GMT

@bob87654321 @a.mcfadyen

If you look at the Sky+ board customers there are having the same issue and the common denominator appears to be TalkTalk broadband.
https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700

Re: Sky Q download

a.mcfadyen — Tue, 23 Sep 2025 19:07:46 GMT

Thanks, I hadn't spotted any other messages about this, I'll have a look.

Re: Sky Q download

Robert198 — Tue, 23 Sep 2025 20:07:38 GMT

I'm the same can't download any problems despite everything else working fine

Sky Q downloads disabled?

sdfSEGASDGVERG — Tue, 23 Sep 2025 22:13:54 GMT

Loads of threads describe downloads failing on Sky Q.

Today its my turn. All attempts to download on Sky Q fail. Also, attempts to initiate a download using the Sky Go app to a Sky Q box fail. The workaround is to use the Sky Go app and download to mobile, then cast it to my TV.

None of the suggestions described in the various threads work.

All other Sky Q functionality work. No problem recording live TV or playing old recordings. No problem streaming Netflix or Prime. I even attempted to download new Sky Software; the update said downloading but no 'red light' indicating it was recording, it just sar their until I rebooted the box.

It seems to suggest that Sky is inhibiting the download. Is it an attempt to make users leave Q and join Sky Stream? If the problem isn't fixed soon then I will leave Sky. My smart TV gives me all the strea.ing channels in addition to iPlayer and ITVX etc. Maybe I would use free view or equivalent for the convenience of switching between live channels.

Re: Sky Q downloads disabled?

Daniel0210 — Wed, 24 Sep 2025 03:56:58 GMT

@sdfSEGASDGVERG

I don't see loads of current threads on the Sky Q board for download issues. I have moved your post into the recent thread. Threatening to leave Sky is pointless here as we're all fellow customers.

If you look at the Sky+ board customers there are having the same issue and the common denominator appears to be TalkTalk broadband.
https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700

Sky Q wont download on demand tv programmes or films I have bought

Vampire — Wed, 24 Sep 2025 08:02:53 GMT

Hi it started last night , tried to watch interview with a vampire tv series, it wont download the programme , no red light when it usually starts to downloand a programme its just stuck at 0% , also tried to watch a film I have already bought this wont download either , it wont even let me download a film trailer, my apps disney, netflix, amazon prime and normal sky tv all working okay

i have tried rebooting the sky q and my wifi router as well nothing works only started happening last night anyone else having this issue in the manchester area ?

is this is known issue with sky q since last night ??

Re: Sky Q wont download on demand tv programmes or films I have bought

Kayelaina — Wed, 24 Sep 2025 08:36:03 GMT

Are you with TalkTalk by any chance?

Re: Sky Q wont download on demand tv programmes or films I have bought

Vampire — Wed, 24 Sep 2025 08:41:36 GMT

no i'm not with talk talk I think my broadband is with three network dont know if there is a issue on the three network

Re: Sky Q wont download on demand tv programmes or films I have bought

Kayelaina — Wed, 24 Sep 2025 08:44:17 GMT

That is interesting, it seems that downloads stop working yesterday for several people on Sky+ and Sky Q. There is a longer thread on this under the Sky+ discussion heading but everyone on there so far seems to be on TalkTalk.

Re: Sky Q wont download on demand tv programmes or films I have bought

Geering1993 — Wed, 24 Sep 2025 08:44:20 GMT

Hi.

I have been having the same problem too. Noticed it first yesterday morning. I have tried all the usual reboots etc and nothing seems to be working. I am with TalkTalk but have never had this trouble before. I am planning on calling Sky soon but am reluctant as they will probably want to send a new box and then I will lose all my recordings! Any advice?

Re: Sky Q wont download on demand tv programmes or films I have bought

Kayelaina — Wed, 24 Sep 2025 08:47:02 GMT

I have spoken to Sky who are not aware of any issues (however they did spend a long time trying to up sell Glass!)and TalkTalk who say they have spoken to several customers with the same issue but have advised the problem is with Sky. There is a longer thread uner the Sky+ heading on the forum as it seems to be an issue with Sky+ and Sky Q.

Re: Sky Q wont download on demand tv programmes or films I have bought

Geering1993 — Wed, 24 Sep 2025 08:51:59 GMT

Ok thanks. I'll keep my eye on the discussion over there.

Re: Sky Q wont download on demand tv programmes or films I have bought

Richie641 — Wed, 24 Sep 2025 08:52:46 GMT

Yes we are having exactly the same problems

Re: Sky Q wont download on demand tv programmes or films I have bought

skyHDuser — Wed, 24 Sep 2025 09:40:12 GMT

Spent ages last night trying all the reboots. Internet fine. Gave up in the end. 'Good' to read it wasnt just me and yes I have talktalk!

Re: Sky Q download

a.mcfadyen — Wed, 24 Sep 2025 09:52:30 GMT

After reading through the Sky+ post highlighted by @Daniel0210, I updated my TalkTalk eero router DNS from the default settings to 1.0.0.1. All good now, downloads working as they should.

Re: Sky Q downloads disabled?

DaveW99 — Wed, 24 Sep 2025 09:54:50 GMT

I have the same problem with downloads on Sky Q. Talk Talk is my broadband provider. I changed the DNS on Sky Q from 79.79.79.79 to 1.0.0.1 and it now works

Re: Sky Q download

ukhudson — Wed, 24 Sep 2025 10:04:49 GMT

Same here, I'm on TalkTalk and had no ability to download, found a doc somewhere suggesting dns setting change, tried it on sky q box manually, that worked. Then as a more permanent fix I changed my router settings to 8.8.8.8 primary (google dns) and the normal primary TalkTalk dns configured as secondary (79.79.79.79). I suspect it's going to be one of those "internet" peer to peer issues that'll eventually get sorted but for now this worked.

Sky catch up tv and sky on demand will not download yet Netflix. & paramount downloads work

Handi+Andi — Wed, 24 Sep 2025 10:15:45 GMT

Yet Netflix & Patamount download programs and work correctly. Any ideas?