topic Forever lost recordings in Sky Q

Forever lost recordings

UrbanHangSuite — Wed, 24 Sep 2025 17:28:38 GMT

So I had an issue with my Q box and I got in touch with a human representative after exhausting all the different avenues. They were very patient with me trying to resolve the issue. But in the end no joy, a new Q box was needed. I won't fault this level of customer service, where i have an issue is at no point was it mentioned that receiving the new box, I would loss all recordings forever which was heart breaking as I had recordings that featured love ones. Yes I could search for these programmes but stress to do so is stress in its self.

Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

Re: Forever lost recordings

PandJ2020 — Thu, 25 Sep 2025 08:59:22 GMT

@UrbanHangSuite wrote:
Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

Technically, yes (subject to sufficient upload bandwidth). But the costs would potentially soar to host millions of recordings.

The future is streaming where one copy is kept and shared to many.

Re: Forever lost recordings

Invisiblename — Thu, 25 Sep 2025 15:02:59 GMT

@UrbanHangSuite wrote:
Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

Because you don't own the rights to the recordings; Sky Q is only intended for time shifting & short term recording storage.

Re: Forever lost recordings

nigea99 — Thu, 25 Sep 2025 15:14:22 GMT

@UrbanHangSuite wrote:

So I had an issue with my Q box and I got in touch with a human representative after exhausting all the different avenues. They were very patient with me trying to resolve the issue. But in the end no joy, a new Q box was needed. I won't fault this level of customer service, where i have an issue is at no point was it mentioned that receiving the new box, I would loss all recordings forever which was heart breaking as I had recordings that featured love ones. Yes I could search for these programmes but stress to do so is stress in its self.

Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

Hi @UrbanHangSuite

Realistically all PVRs are designed for time shift recording rather than permanent storage & are designed from a time before cloud services.

Modern TV services are based around streaming and playlists with 'pointers' to the Providers server copies rather each individuals own copy

Re: Forever lost recordings

Chodley — Thu, 25 Sep 2025 15:39:59 GMT

$$$$$$$$

and content IP rights as mentioned

Re: Forever lost recordings

TimmyBGood — Thu, 25 Sep 2025 17:40:03 GMT

@UrbanHangSuite wrote:

If we can store photos, emails in cloud account, why not recordings

Because user-created content is fundamentally different to commercial media distributed under license.