topic Re: Can't download in Sky Q

Can't download

Deb_- — Wed, 24 Sep 2025 15:53:36 GMT

Hi I've been trying to download but it keeps saying problems with broadband I've checked and everything is fine they suggested resetting the hard drive which I don't really want to do as I have a lot of recordings can anyone help please ?

Re: Can't download

Laing1 — Wed, 24 Sep 2025 16:14:52 GMT

@Deb_- wrote:
Hi I've been trying to download but it keeps saying problems with broadband I've checked and everything is fine they suggested resetting the hard drive which I don't really want to do as I have a lot of recordings can anyone help please ?

@Deb_- Is your broadband with talk talk ?

Re: Can't download

RichB4 — Wed, 24 Sep 2025 16:25:16 GMT

Did you sort this out ? I have same problem . Using talktalk broadband

Re: Can't download

Chodley — Wed, 24 Sep 2025 16:28:21 GMT

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-download/td-p/5096145

Re: Can't download

Jimbobnic — Wed, 24 Sep 2025 17:25:18 GMT

Same issues with me, connected but cannot download, also with talktalk!!

Re: Can't download

Chodley — Wed, 24 Sep 2025 17:30:47 GMT

@Jimbobnic wrote:
Same issues with me, connected but cannot download, also with talktalk!!

See the thread I linked to, right above your post!