https://helpforum.sky.com/t5/Sky-Q/Recordings-not-playing/m-p/5096236#M713153 <P>Hi sky Q Bix is not working correctly. Unable to play any recordings. They either don't play or freeze. Moving around the menu is very slow.</P><P>Box will not do a reset either, even after unplugging and plugging back in</P> Tue, 23 Sep 2025 19:22:22 GMT Emma488 2025-09-23T19:22:22Z https://helpforum.sky.com/t5/Sky-Q/Recordings-not-playing/m-p/5096236#M713153 <P>Hi sky Q Bix is not working correctly. Unable to play any recordings. They either don't play or freeze. Moving around the menu is very slow.</P><P>Box will not do a reset either, even after unplugging and plugging back in</P> Tue, 23 Sep 2025 19:22:22 GMT https://helpforum.sky.com/t5/Sky-Q/Recordings-not-playing/m-p/5096236#M713153 Emma488 2025-09-23T19:22:22Z https://helpforum.sky.com/t5/Sky-Q/Recordings-not-playing/m-p/5096477#M713186 <P>What type of reset and what happens when you try? "Box won't do ..." doesn't give us a lot to go on but it sounds like maybe there's a hard drive problem</P> Wed, 24 Sep 2025 07:33:45 GMT https://helpforum.sky.com/t5/Sky-Q/Recordings-not-playing/m-p/5096477#M713186 Chodley 2025-09-24T07:33:45Z