Suspended services

Anna+Sturrock — Mon, 22 Sep 2025 18:31:07 GMT

I called last week to explaine that I could not pay inn7tj sept as I changed my job and get paid in end of month which is 26th sept which they said that was fine and my services would not be switch off and it has so which I'm not happy about

Re: Suspended services

PandJ2020 — Mon, 22 Sep 2025 18:35:27 GMT

Unfortunately you appear to have been misled. Restrictions are automatic.

Only full cleared payment and restoration of payment method will see it restored.

Re: Suspended services

Daniel0210 — Mon, 22 Sep 2025 18:43:08 GMT

@Anna+Sturrock
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

As stated by @PandJ2020 restrictions are automatic and Sky agents can't stop it even if you're told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

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Suspended services

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