https://helpforum.sky.com/t5/Sky-Q/Sky-Q-network-connection-status/m-p/5094830#M713050 <P>Who is your WiFi provider?</P><P>&nbsp;</P><P>A non-Sky router will only connect on 2.4GHz band.&nbsp; Any steering to 5GHz will disconnect.</P><P>&nbsp;</P><P>Good recommendation is to split bands and have separate SSID's.</P> Mon, 22 Sep 2025 16:12:08 GMT PandJ2020 2025-09-22T16:12:08Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-network-connection-status/m-p/5094794#M713049 <P>Home Screen saying I don't have an internet connection, go to settings and have ticks next to every box! Sky mini box not connecting to Q box. &nbsp;Wi-Fi provider has checked connection and everything fine - how do I fix this becoming very frustrating&nbsp;</P> Mon, 22 Sep 2025 15:44:19 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-network-connection-status/m-p/5094794#M713049 BuddyP1 2025-09-22T15:44:19Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-network-connection-status/m-p/5094830#M713050 <P>Who is your WiFi provider?</P><P>&nbsp;</P><P>A non-Sky router will only connect on 2.4GHz band.&nbsp; Any steering to 5GHz will disconnect.</P><P>&nbsp;</P><P>Good recommendation is to split bands and have separate SSID's.</P> Mon, 22 Sep 2025 16:12:08 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-network-connection-status/m-p/5094830#M713050 PandJ2020 2025-09-22T16:12:08Z