topic Re: Poor picture quality in Sky Q

Poor picture quality

darkday20 — Mon, 22 Sep 2025 12:12:08 GMT

The picture is breaking up on various channels and it's not weather as it's sunny

Re: Poor picture quality

Daniel0210 — Mon, 22 Sep 2025 12:14:50 GMT

Any error message on screen @darkday20 ?

Re: Poor picture quality

darkday20 — Mon, 22 Sep 2025 12:17:56 GMT

No also I have no F1 page just a blank pixel picture

Re: Poor picture quality

Daniel0210 — Mon, 22 Sep 2025 12:21:04 GMT

@darkday20

It does sound like a dish alignment issue. Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

Re: Poor picture quality

darkday20 — Mon, 22 Sep 2025 12:23:11 GMT

Various channels work fine and some are breaking up

Re: Poor picture quality

darkday20 — Mon, 22 Sep 2025 12:24:16 GMT

I'm going to unplug and reset