topic Re: Interruption on mini box in Sky Q

Interruption on mini box

IntoSky — Sun, 21 Sep 2025 10:25:14 GMT

My mini keeps losing internet signal and then stutters.

Tried All the rebooting scenarios.

Tried with wifi, with mesh wifi and direct cables none make any different.

Main Skybox is old, the hard drive emptied several times.

The main box does not stutter. Its signal comes from the dish.

Does the main box need a constant stable internet signal?

Does the mini box need a constant stable internet signal?

How can I monitor the incoming internet signal for interruptions?

I fear this maybe a problem

Re: Interruption on mini box

TimmyBGood — Sun, 21 Sep 2025 12:21:56 GMT

@IntoSky wrote:

Does the main box need a constant stable internet signal?

For streaming apps, yes. Everything else arriving on-demand can buffer to the hardware drive.

Does the mini box need a constant stable internet signal?

No, but it absolutely requires a stable signal from the main Q box because that's where its data comes from.

Re: Interruption on mini box

IntoSky — Sun, 21 Sep 2025 16:21:43 GMT

so how can i test that the interuption is on the line coming into the house or an internal problem in the house

Re: Interruption on mini box

Chodley — Sun, 21 Sep 2025 16:33:49 GMT

Is this live TV (or a recording of it) or a streaming app?

Re: Interruption on mini box

IntoSky — Sun, 21 Sep 2025 16:37:07 GMT

its live tv on the mini box. main sky q box does not falter

Re: Interruption on mini box

Chodley — Sun, 21 Sep 2025 16:40:10 GMT

Then it's nothing to do with the incoming internet connection since that isn't used for live TV.

And the mini box is connected via ethernet? To what? And is wifi disabled on it?

Re: Interruption on mini box

IntoSky — Sun, 21 Sep 2025 16:44:48 GMT

i tried the mini box with ethernet cable - wireless off.

then tried with the connection over wifi via linksys mesh system - the mesh node is connected via ethernet cables

Re: Interruption on mini box

MightyQuinn — Sun, 21 Sep 2025 16:56:30 GMT

Hi @IntoSky The mini box should be using the Sky Q Mesh, not your Linksys Mesh. The best solution is Ethernet from Main Sky Q box to Mini.

Re: Interruption on mini box

IntoSky — Sun, 21 Sep 2025 17:14:39 GMT

sky q box is to far away from the mini, hence the ethernet cable connection but this still caused stuttering

will get the ethernet cable tested

Re: Interruption on mini box

Chodley — Sun, 21 Sep 2025 20:54:34 GMT

@IntoSky wrote:
i tried the mini box with ethernet cable - wireless off.
then tried with the connection over wifi via linksys mesh system - the mesh node is connected via ethernet cables

Sorry but you didn't answer the question. What was the ethernet cable connected to?

it might be faulty but that's rare.