Frustrated

Rachie+C — Sat, 20 Sep 2025 20:10:10 GMT

Every Day this week, I've had issues with ny Sky Q and it's been off today for 6 hours Done all the usual switch off, checked cables 😡 Thr box is about 2 months old? Any suggestions?

Re: Frustrated

oldfella — Sat, 20 Sep 2025 20:39:13 GMT

@Rachie+C wrote:

Every Day this week, I've had issues with ny Sky Q and it's been off today for 6 hours Done all the usual switch off, checked cables 😡 Thr box is about 2 months old? Any suggestions?

Hi @Rachie+C

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Frustrated

Chodley — Sat, 20 Sep 2025 21:02:32 GMT

What sort of issues?

What do you mean by "it's been off..." for 6 hours?

Re: Frustrated

Rachie+C — Sat, 20 Sep 2025 21:08:17 GMT

Hi yes can't watch anything? During th week it was only certain channels?

Re: Frustrated

Chodley — Sat, 20 Sep 2025 21:09:47 GMT

And what actually happens when you try?

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