https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5092907#M712863 <P>I've just got a new Sky Q remote control but the voice control doesn't work. I just get the 'Sorry your voice command didn't work, please try again'. I've rebooted a number of times. Any idea how I can get it to work?</P> Sat, 20 Sep 2025 16:04:34 GMT ecwsw2 2025-09-20T16:04:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5092907#M712863 <P>I've just got a new Sky Q remote control but the voice control doesn't work. I just get the 'Sorry your voice command didn't work, please try again'. I've rebooted a number of times. Any idea how I can get it to work?</P> Sat, 20 Sep 2025 16:04:34 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5092907#M712863 ecwsw2 2025-09-20T16:04:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5092913#M712865 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2066729">@ecwsw2</a>&nbsp; &nbsp;Let's start by checking you have paired it to your Sky Q box? It is always a good idea to refresh your DNA by rebooting your broadband router. Make sure that you hold it away from your face (about 8 inches). Mute the sound first if necessary.</P> Sat, 20 Sep 2025 16:10:43 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5092913#M712865 MightyQuinn 2025-09-20T16:10:43Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5094857#M713052 <P>Thank you for responding <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3238095">@MightyQuinn</a>&nbsp;. It turned out the voice control function was faulty so I've replaced the handset and the new one is working fine!</P> Mon, 22 Sep 2025 16:26:18 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-voice-control-problem/m-p/5094857#M713052 ecwsw2 2025-09-22T16:26:18Z