topic No signal in Sky Q

No signal

Annemarie22 — Thu, 18 Sep 2025 16:33:16 GMT

I have hardly any signal due to a growing tree in someones garden

Engineer came out and said he can put it higher but his ladders are not long enough so booked another engineer who has now said dish cannot be moved due to me living in a flat and he does not know why hes been booked

in the meantime im paying for a service i cant use

23 years i have lived here and never had any issues

i do not want the streaming as you cannot record

Re: No signal

PandJ2020 — Thu, 18 Sep 2025 16:45:20 GMT

@Annemarie22 wrote:
i do not want the streaming as you cannot record

Looks like your only option is to cancel then?

Re: No signal

MightyQuinn — Thu, 18 Sep 2025 16:50:09 GMT

Hi @Annemarie22 If the installer has confirmed that you cannot have Sky Q, you need to contact Sky and discuss your options. There is a good chance that they will allow you to terminate your contract without penalty. If you are not in a Virgin Media area, then your only option is streaming. There is no need to record, you simply add the programmes to your Playlist to view later on.

Re: No signal

Laing1 — Thu, 18 Sep 2025 16:59:24 GMT

@Annemarie22 wrote:

I have hardly any signal due to a growing tree in someones garden

Engineer came out and said he can put it higher but his ladders are not long enough so booked another engineer who has now said dish cannot be moved due to me living in a flat and he does not know why hes been booked

in the meantime im paying for a service i cant use

23 years i have lived here and never had any issues

i do not want the streaming as you cannot record

@Annemarie22 the only other option you have is speaking to the person whos garden the tree is in and see if they would have the tree trimmed so it doesn't restrict your signal

Re: No signal

Annemarie22 — Thu, 18 Sep 2025 18:51:04 GMT

Thank you for your reply

is that with sky streaming ?
i cant have virgin as you need to have their broadband and im already tied in with somebody else

Re: No signal

Annemarie22 — Thu, 18 Sep 2025 18:54:52 GMT

I know

just very frustrating as i have been with them 20 odd years

Re: No signal

MightyQuinn — Thu, 18 Sep 2025 19:22:50 GMT

Hi @Annemarie22 Have a look at Sky Stream, especially the Frequency Asked Questions at the bottom. https://www.sky.com/tv/stream

Re: No signal

Annemarie22 — Thu, 18 Sep 2025 19:30:24 GMT

Thank you, will check it out now