topic Re: My sky dish has been damaged in Sky Q

My sky dish has been damaged

Damageddish — Thu, 18 Sep 2025 09:46:57 GMT

Our sky satellite has been damaged by a builder. We have managed to tape it together as a temporary repair. Is it possible to upgrade to the new system with no dish

Re: My sky dish has been damaged

nigea99 — Thu, 18 Sep 2025 09:54:47 GMT

@Damageddish wrote:

Our sky satellite has been damaged by a builder. We have managed to tape it together as a temporary repair. Is it possible to upgrade to the new system with no dish

hi @Damageddish

If you wish to switch to SKY Stream, you should be able to do so but you will need to contact SKY as I don't think you can do so online (especially if in contract)

I believe these are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: My sky dish has been damaged

MightyQuinn — Thu, 18 Sep 2025 09:58:20 GMT

Hi @Damageddish Log on to your account on sky.com and choose TV -> Stream and it will give you a quote to change to Stream.

Re: My sky dish has been damaged

oj01 — Thu, 18 Sep 2025 10:21:46 GMT

@Damageddish wrote:
Our sky satellite has been damaged by a builder. We have managed to tape it together as a temporary repair. Is it possible to upgrade to the new system with no dish

Do your research though into the major differences between Sky Q (satellite provided TV) and Sky Stream (internet provided TV)