https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089017#M712448 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479449">@unhappycustome5</a>&nbsp;wrote:<BR /><P>I think your service is rubbish</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Not ours - we're other customers here...</P><P>&nbsp;</P><P>The mini uses a direct connection to your main box instead of your internet. &nbsp;The box may be too far away or your WiFi is possibly interferring.</P><P>&nbsp;</P> Wed, 17 Sep 2025 19:21:23 GMT PandJ2020 2025-09-17T19:21:23Z https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5088995#M712445 <P>All i've asked for is a service from sky to provide me with a service that stays 100% , we transfered to sky we have two mini boxes, the one in the front room does not have this problem , in the dinning room the wifi is telling me it's full signal , while watching tv on sky it decides to freeze then the screen goes blue&nbsp; and then a message saying please wait while your program loads, sometimes the picture just freezes. As a service and the price we pay I think your service is rubbish and I am seriously consisidering going back to me previous supplier as this issue is getting worse and I also dont get to rewind the program and miss the content.</P><P>A very digruntled customer</P><P>Doug</P><P>&nbsp;</P> Wed, 17 Sep 2025 18:57:32 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5088995#M712445 unhappycustome5 2025-09-17T18:57:32Z https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089009#M712447 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479449">@unhappycustome5</a>&nbsp;wrote:<BR /> <P>All i've asked for is a service from sky to provide me with a service that stays 100% , we transfered to sky we have two mini boxes, the one in the front room does not have this problem , in the dinning room the wifi is telling me it's full signal , while watching tv on sky it decides to freeze then the screen goes blue&nbsp; and then a message saying please wait while your program loads, sometimes the picture just freezes. As a service and the price we pay I think your service is rubbish and I am seriously consisidering going back to me previous supplier as this issue is getting worse and I also dont get to rewind the program and miss the content.</P> <P>A very digruntled customer</P> <P>Doug</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479449">@unhappycustome5</a>&nbsp;</P> <P>&nbsp;</P> <P>Is your ISP SKY &amp; if so, are you able to advise which router you have - is it SKY Max ?</P> Wed, 17 Sep 2025 19:13:15 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089009#M712447 nigea99 2025-09-17T19:13:15Z https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089017#M712448 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479449">@unhappycustome5</a>&nbsp;wrote:<BR /><P>I think your service is rubbish</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Not ours - we're other customers here...</P><P>&nbsp;</P><P>The mini uses a direct connection to your main box instead of your internet. &nbsp;The box may be too far away or your WiFi is possibly interferring.</P><P>&nbsp;</P> Wed, 17 Sep 2025 19:21:23 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089017#M712448 PandJ2020 2025-09-17T19:21:23Z https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089192#M712483 <P>Just the 100%?</P> Thu, 18 Sep 2025 04:22:38 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-with-second-mini-box-with-signal-failure/m-p/5089192#M712483 Chodley 2025-09-18T04:22:38Z