Sky a mini box not working

Grinch — Mon, 10 Jun 2024 21:16:10 GMT

So I can see the tv guide, I can use the apps but cannot actually watch sky in my bedroom, if you put the channel on all I get is a blue screen with no sound! I've tried turning it off at the mains and it still happens, I've checked signal and that's fine any ideas?

Re: Sky a mini box not working

oldfella — Mon, 10 Jun 2024 21:20:58 GMT

@Grinch wrote:

So I can see the tv guide, I can use the apps but cannot actually watch sky in my bedroom, if you put the channel on all I get is a blue screen with no sound! I've tried turning it off at the mains and it still happens, I've checked signal and that's fine any ideas?

Hi @Grinch

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky a mini box not working

ChezzaD — Wed, 17 Sep 2025 17:28:35 GMT

I've tried but reconnecting and it is still not working. I need to contact you

Re: Sky a mini box not working

MightyQuinn — Wed, 17 Sep 2025 18:03:55 GMT

@ChezzaD wrote:
I need to contact you

Hi @ChezzaD I'm afraid you can't contact us, we are just other customers. Please see Welcome below for information about this community.

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