topic Re: SKY BOXES NOT WORKING in Sky Q

SKY BOXES NOT WORKING

DoctorDread — Tue, 16 Sep 2025 22:13:53 GMT

Both of my SKY Boxes are not working, thryvare showing amber lights and not green lights.

Re: SKY BOXES NOT WORKING

Hilary+Bugbee — Tue, 16 Sep 2025 23:44:07 GMT

Standard box, FTTP Connection: My box suddenly stopped connecting to the internet tonight as well for whatever reason reset button didn't work. (Pulling power cable also no fix)

However my service was still up but the hub wasn't working I removed the yellow internet cable from the back then put it back in that fixed the issue. Might fix yours too hopefully.

Re: SKY BOXES NOT WORKING

Chodley — Wed, 17 Sep 2025 07:28:55 GMT

What happens if you press the "light buttons" manually? Do they still not come on then? Or power off & on at the wall? I assume you must have tried that already?

Both SKY boxes NOT workjng.

DoctorDread — Wed, 17 Sep 2025 12:30:18 GMT

I have 2 SKY boxes in separate rooms and they are both NOT WORKING

Re: Both SKY boxes NOT workjng.

nigea99 — Wed, 17 Sep 2025 12:40:46 GMT

@DoctorDread wrote:

I have 2 SKY boxes in separate rooms and they are both NOT WORKING

hi @DoctorDread

The mini boxes get their signal from the main box, so are likely to have problems if the main box has them.

Unfortunately, just saying not working does not give us a lot to work on in terms of advice, however may I suggest the following:

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on your mini box(es)

Re: Both SKY boxes NOT workjng.

Chodley — Wed, 17 Sep 2025 13:51:05 GMT

You already posted this yesterday

https://helpforum.sky.com/t5/Sky-Q/SKY-BOXES-NOT-WORKING/m-p/5088074#M712316

Both SKY Boxes not working.

DoctorDread — Wed, 17 Sep 2025 14:53:40 GMT

How do I get in touch with SKY to get an engineer out as both my boxes not working. I have tried everything to get them going. I am paying a lot of money to watch SKY and I haven't been able to watch it for nearly a week now.

SKY BOXES

DoctorDread — Wed, 17 Sep 2025 15:02:53 GMT

I have tried pressing the button but the light is still showing amber and now there is a NO Signal messsge on the TV

Re: SKY BOXES

Daniel0210 — Wed, 17 Sep 2025 15:14:06 GMT

@DoctorDread

Your latest post has been merged with your previous threads to prevent duplication of replies. No need for a new thread when it's the exact same issue being discussed.

Re: SKY BOXES NOT WORKING

DoctorDread — Wed, 17 Sep 2025 17:44:19 GMT

Boxes still showing Amber lights and not working.

Re: SKY BOXES NOT WORKING

Chodley — Wed, 17 Sep 2025 18:46:27 GMT

Sorry I'm confused. The "no signal" message on the TV only appeared AFTER you teied to turn the Sky box on by pressing its power/light button manually? It didn't appear when you first turned the TV on?

Or are you saying that pressing that button woke the TV up from standby (as it normally would when you turn a working connected sky box on) but didn't actually bring the sky box to life?

Re: Both SKY Boxes not working.

GD1 — Thu, 18 Sep 2025 09:15:06 GMT

@DoctorDread In what way are they "not working"? Any on screen messages? Do they switch on?

Re: Both SKY Boxes not working.

Daniel0210 — Thu, 18 Sep 2025 10:11:42 GMT

@DoctorDread

Another new thread merged into this one. There is really no point in starting multiple threads asking the same thing.