topic Re: Sky rejoin question in Sky Q

Sky rejoin question

Laneyboy124 — Tue, 16 Sep 2025 12:43:13 GMT

Hi,

I've just spoken with the Sky rejoin team about 30 minutes ago and eventually agreed to rejoin Sky Q after my contract expired yesterday. I've managed to keep the same package I had previously for a price I'm happy to accept. My question is that my tv servies appear to be back on, however UHD channels aren't working and say I need to upgrade even though this was on my old package, and I told the adviser to keep everything the same.

Does this take a little time to get back on, or should this be instant as I've got the other channels back?

Thanks

Re: Sky rejoin question

MightyQuinn — Tue, 16 Sep 2025 13:28:07 GMT

Hi @Laneyboy124 Check your future bills, to ensure that the UHD add-on is on there. It is not unusual for advisors to remove something to get to a price that is agreed.

Re: Sky rejoin question

Laneyboy124 — Tue, 16 Sep 2025 13:34:36 GMT

Hi,

Thanks for your reply.

I've looked and I do not see UHD on my future contract so it appears it was removed! I assume if I contact them then they can get this resolved and it won't affect the new deal they offered? I explicitly said on the call that I did not want UHD removed and asked the agent at the time if this was still included.

Re: Sky rejoin question

MightyQuinn — Tue, 16 Sep 2025 13:40:10 GMT

Hi @Laneyboy124 If you don't get anywhere, I would consider raising a formal complaint. Remember to add the date and time of the original call so they can listen to it.
https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky rejoin question

Invisiblename — Tue, 16 Sep 2025 17:46:33 GMT

@Laneyboy124 Just a "small" point, your contract doesn't expire or end unless you give Sky 31 days notice after your minimum term agreement ends, it's just any discounts that you had ends.

Re: Sky rejoin question

Laneyboy124 — Thu, 18 Sep 2025 06:10:25 GMT

I've ended up cancelling. I've spoken with 5 separate people in India and have been left so frustrated with the service. 16 years with Sky and now I've left.