topic Re: Pause in Sky Q

Pause / rewind issue 16/09/25

Daniel0210 — Tue, 16 Sep 2025 09:09:33 GMT

Post created to amalgamate posts on this issue.

Sky are aware of it.

SkyQ: Live pause not working for channels 101-105

Roger769 — Tue, 16 Sep 2025 07:17:35 GMT

My SkyQ box won't pause this morning. I have tried unplugging and restarting. Can anyone help please?

Moderator note: subject of thread updated to better reflect the conversation

Re: SkyQ Pause not working

CSH123456 — Tue, 16 Sep 2025 06:45:43 GMT

Mine isnt either, I have unpluggged and plugged in again. It appears not to work on the 'terrestial' channels, BBC, ITV, etc. but does work on the Sky channels, Sky News, Atlantic, etc.

No Pause or Rewind???

Mandee1 — Tue, 16 Sep 2025 06:52:33 GMT

My pause and rewind don't work??

Re: No Pause or Rewind???

nigea99 — Tue, 16 Sep 2025 07:04:26 GMT

@Mandee1 wrote:

My pause and rewind don't work??

hi @Mandee1

This seems to be with the main free channels & happening for SKy Q customers also

see this

https://helpforum.sky.com/t5/Sky-Q/SkyQ-Pause-not-working/td-p/5086836

Pause

Adi1961 — Tue, 16 Sep 2025 07:12:17 GMT

Sky q box won't pause

Re: SkyQ Pause not working

KevNewMedia — Tue, 16 Sep 2025 07:16:45 GMT

Hi @Roger769 @CSH123456

Thank you for making us aware of this problem and thank you @Quoman7 for tagging us.

We have escalated this problem to our support teams and will give you an update as soon as we know more.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Pause

nigea99 — Tue, 16 Sep 2025 07:24:15 GMT

@Adi1961 wrote:

Sky q box won't pause

hi @Adi1961

As you will see I have moved your post onto another discussing this - please see the reply currently marked as Answer to advise SKY are now aware

Re: No Pause or Rewind???

nigea99 — Tue, 16 Sep 2025 07:28:18 GMT

@nigea99 wrote:

@Mandee1 wrote:

My pause and rewind don't work??

hi @Mandee1

This seems to be with the main free channels & happening for SKy Q customers also

see this

https://helpforum.sky.com/t5/Sky-Q/SkyQ-Pause-not-working/td-p/5086836

@Mandee1

Please also see this post stating that SKY are aware - you may wish to subscribe to that discussion so you receive updates

SKY Q report

Re: Unable to pause/rewind live tv

brenda+gregson — Tue, 16 Sep 2025 07:31:47 GMT

I am unable to pause or rewind any program

Unable to pause or rewind live TV

Lotty10710 — Tue, 16 Sep 2025 07:36:54 GMT

This morning I have been unable to pause or rewind some of the tv channels (bbc, itv sky kids etc) yet I could pause sky movies. I followed the instructions to access the hidden reset menu and did the first reset only. The problem now is my Bluetooth remote is no longer connected and the screen brings up accessibility settings on the screen which require me to select an option. I can hear the Sky Intro channel in the background but cannot reconnect my remote until I get through this screen but I cannot get past this screen as the remote is disconnected. So I am unable to see if the pause issue is fixed as I now have this other issue

Re: Unable to pause or rewind live TV

nigea99 — Tue, 16 Sep 2025 07:43:36 GMT

hi @Lotty10710

The pause/rewind problem has been reported.

Unfiortunately the reset of your box means you need to reset the remote to dismiss the message & then re-pair your remote

To reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

You should now be able to dismiss the accessibility message

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Pause and rewind not working

Jwilliams61 — Tue, 16 Sep 2025 07:50:28 GMT

Pause and rewind is not working on my sky q box channels 1-5 only. Please help

Re: Pause and rewind not working

nigea99 — Tue, 16 Sep 2025 07:59:54 GMT

@Jwilliams61 wrote:

Pause and rewind is not working on my sky q box channels 1-5 only. Please help

hi @Jwilliams61

As you will see I have moved your post onto another discussing this - please see the reply currently marked as Answer to advise SKY are now aware

Re: Unable to pause or rewind live TV

JohnRankine — Tue, 16 Sep 2025 08:02:44 GMT

I have the same problem this morning as well, is the fault at Sky's end?

Re: Unable to pause or rewind live TV

nigea99 — Tue, 16 Sep 2025 08:09:11 GMT

@JohnRankine wrote:

I have the same problem this morning as well, is the fault at Sky's end?

hi @JohnRankine

As you will see I have moved your post onto another discussing this - please see the reply currently marked as Answer to advise SKY are now aware

Re: Unable to pause or rewind live TV

Lotty10710 — Tue, 16 Sep 2025 08:09:55 GMT

Thank you so much. I have now been able to pair the remote and dismiss the screen.

Re: No live pause or recording on my sky channels but it is ok on bbc itv etc on my sky+hd box

Iangreaves67 — Tue, 16 Sep 2025 08:16:18 GMT

Help with live pause

sky q box unable to pause, rewind or record

Tonto123 — Tue, 16 Sep 2025 08:18:03 GMT

my tv is working with my sky q box but i am unable to pause or rewind live tv. i am also unable to record.

Re: Unable to pause or rewind live TV

Emily147 — Tue, 16 Sep 2025 08:27:57 GMT

Hi I am having the same issue. I ca no longer pause or rewind. How do I fix that?