topic Re: Sky q box connectivity in Sky Q

Sky q box connectivity

DougR — Mon, 15 Sep 2025 09:44:45 GMT

Sky q box continuously looses connection to router - restting daily.

Third party router is not the problem as all other devices in the house connect ok

Re: Sky q box connectivity

oldfella — Mon, 15 Sep 2025 10:07:11 GMT

@DougR wrote:

Sky q box continuously looses connection to router - restting daily.

Third party router is not the problem as all other devices in the house connect ok

Hi @DougR

Assume you are connecting to the 3rd party router by using the SSID and password for the router 2.4 Ghz band?

Re: Sky q box connectivity

DougR — Mon, 15 Sep 2025 10:23:58 GMT

Tried connecting by WiFi and wthernrt cable. Used to connect ok with ethernet cable but will only connect using WiFi now.

Re: Sky q box connectivity

oldfella — Mon, 15 Sep 2025 10:31:57 GMT

@DougR wrote:

Tried connecting by WiFi and wthernrt cable. Used to connect ok with ethernet cable but will only connect using WiFi now.

Hi @DougR

Full Ethernet is always the best option.

On main Q box first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router.

Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
If you have no mini boxes, as soon as it connects go immediately into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

If you have mini boxes on WiFi then you need to keep the main Q box WiFi on.

If all minis are all on WiFi then you can turn off all WiFi as above.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.