topic Re: Erroe message. in Sky Q

Erroe message.

Shelbybunnie — Mon, 15 Sep 2025 08:30:31 GMT

Constnat blue screen error this screen does not support HDCP.

ive reset my tv rest sky box, checked for updates and nothing is helping.

Re: Erroe message.

BenJoBanjo — Mon, 15 Sep 2025 08:49:22 GMT

@Shelbybunnie wrote:
Constnat blue screen error this screen does not support HDCP.
ive reset my tv rest sky box, checked for updates and nothing is helping.

HDCP errors are normally to do with the HDMI connection. Check that the HDMI cable is properly connected to both the Q box and your TV. Try unplugging it and re-connecting. Also try re-booting both the Q box and your TV to re-engage the HDMI handshake by turning them off at the wall for a minute then power them back on.

If you continue to get the error message then try a new high speed HDMI cable.

Re: Erroe message.

Shelbybunnie — Mon, 15 Sep 2025 09:19:12 GMT

Done that even purchased new cables and a splitter. My xbox and switch work fine just the sky Q box which brings up this error message.

Re: Erroe message.

Anonymous — Mon, 15 Sep 2025 09:27:11 GMT

Hi,

Is you splitter a powered one?....as I've use many splitters and the only one that worked for me was a powered hub (from Amazon)

Re: Erroe message.

Shelbybunnie — Mon, 15 Sep 2025 09:32:49 GMT

It is now we had a normal one before but then purchased a powered one still getting that same message.

Re: Erroe message.

Anonymous — Mon, 15 Sep 2025 09:35:27 GMT

Oh dear, not good....I presume you've tried to switching around the hdmi cables into the differing ports?

Re: Erroe message.

Shelbybunnie — Mon, 15 Sep 2025 09:39:48 GMT

Yes done that too. The cable in my sky Q works great for my switch. Honestly I don't know what else to try.