https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085421#M711936 <P>Just received new sky glass TV and new box can't connect to multi room or sky package&nbsp;</P> Sun, 14 Sep 2025 16:16:25 GMT Desymc61 2025-09-14T16:16:25Z https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085421#M711936 <P>Just received new sky glass TV and new box can't connect to multi room or sky package&nbsp;</P> Sun, 14 Sep 2025 16:16:25 GMT https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085421#M711936 Desymc61 2025-09-14T16:16:25Z https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085433#M711939 <P>If you've switched to streaming service then your Q boxes need returning as they will no longer work...</P> Sun, 14 Sep 2025 16:27:45 GMT https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085433#M711939 PandJ2020 2025-09-14T16:27:45Z https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085448#M711940 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3316649">@Desymc61</a>&nbsp;</P> <P>&nbsp;</P> <P>As <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3094476">@PandJ2020</a>&nbsp;indicates, Sky does not permit more than one of their television platforms to be in use at an address.&nbsp; Once the Glass television set is activated it causes the Q package to cease: Sky will send out returns packaging after the cooling off period has elapsed.</P> Sun, 14 Sep 2025 16:37:03 GMT https://helpforum.sky.com/t5/Sky-Q/New-tv-and-router/m-p/5085448#M711940 TimmyBGood 2025-09-14T16:37:03Z