topic Weather affects dish in Sky Q

Weather affects dish

neil+clements — Sun, 14 Sep 2025 15:47:50 GMT

Where never it rains my sky picture becomes distorted and freezes. Is it possible to get glass without buying the tv?

Re: Weather affects dish

MightyQuinn — Sun, 14 Sep 2025 15:51:00 GMT

@neil+clements wrote:
Where never it rains my sky picture becomes distorted and freezes. Is it possible to get glass without buying the tv?

Hi @neil+clements Do you mean Sky Stream? If so then the answer is yes, Go to sky.com and select TV -> Stream and you will get a quote to change.

Re: Weather affects dish

Godfrey — Sun, 14 Sep 2025 17:28:49 GMT

@neil+clements Moderate local rainfall should only degrade your satellite signal by around 0.5 - 1.5 dB, and even a rare local cloudburst should just attenuate your satellite signal by around 3 dB for a few minutes, which is why the Televes H30 test meter used by all Sky engineers is programmed to test, and only then 'PASS' the satellite signals from every transponder, if the Link Margin (rain fade margin) is equal to, or exceeds 3.5 dB.

So, as you report that 'normal' rain regularly causes failure of your satellite reception, it is highly likely that the attendance of a Sky engineer could re-optimise your satellite dish reception, to the point where you should just loose reception during exceptionally heavy local cloudbursts once or twice a year, as long as your satellite dish has an unobstructed 'line of sight' view of the Astra 28.2 East satellite cluster that supplies your Sky satellite transponder signals.

Godfrey.

Re: Weather affects dish

Jemzy — Tue, 19 May 2026 09:33:48 GMT

I know this is an old thread but I have this issue as well as soon as there is the smallest bit of wind. I have cut down all the trees near my dish so I can only assume the dish is not secure enough and is moving. The advice I need is how to actually get someone out to come and check it. I have tried to book and engineer but I just get sent round loads of messages with me trying different things. Is there an option to just book someone.

Also any tips on what I can check for to make the dish more secure greatly appreciated.

Re: Weather affects dish

nigea99 — Tue, 19 May 2026 11:52:18 GMT

@Jemzy wrote:

I know this is an old thread but I have this issue as well as soon as there is the smallest bit of wind. I have cut down all the trees near my dish so I can only assume the dish is not secure enough and is moving. The advice I need is how to actually get someone out to come and check it. I have tried to book and engineer but I just get sent round loads of messages with me trying different things. Is there an option to just book someone.

Also any tips on what I can check for to make the dish more secure greatly appreciated.

hi @Jemzy

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q