Sky box

leeanne+Welham — Sun, 14 Sep 2025 14:18:40 GMT

I have received a email saying I need to return my sky box or I will be charged £117 but I returned it months ago when I cancelled my tv and had to pay £15 a month until contract was up

Re: Sky box

SKY1992bf — Sun, 14 Sep 2025 14:22:40 GMT

@leeanne+Welham Have you kept proof of postage

we could normally get you some help via the community messaging team but the service is currently unavailable so you will have to contact sky by other means and provide the proof

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

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Sky box

Re: Sky box