topic Re: Sky installation in Sky Q

Sky installation

IainWilson — Fri, 12 Sep 2025 15:22:13 GMT

Hi I arranged to have Sky installed a few weeks ago and it got cancelled by yourselves.

I rearranged and it was scheduled for tomorrow but the engineer called me a short time ago and cancelled again. He said that the reason for this is the property does not allow satellite dishes to be installed and that if 2 options.

They were:

1. sky glass which I don't want.

2. Sky streamed service which appears to be my only option.

Can you asssut with this please?

Re: Sky installation

Daniel0210 — Fri, 12 Sep 2025 15:27:09 GMT

@IainWilson

You will be better off contacting Sky to discuss those two options. They are very different to Sky Q and are reliant on sufficient broadband.

In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Re: Sky installation

IainWilson — Fri, 12 Sep 2025 15:49:19 GMT

I tried that but couldn't get past the bot. It kept sending me to this platform

Re: Sky installation

Daniel0210 — Fri, 12 Sep 2025 15:53:20 GMT

@IainWilson
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Sky installation

TimmyBGood — Fri, 12 Sep 2025 17:22:19 GMT

@IainWilson wrote:

2. Sky streamed service which appears to be my only option.

https://www.sky.com/stream

You may have to wait until the Q installation attempt is marked as being closed before you can order Stream.