topic Re: Wi-Fi keeps dropping since I changed provider in Sky Q

Wi-Fi keeps dropping since I changed provider

RoseT12 — Fri, 12 Sep 2025 08:19:01 GMT

I have been with Sky for 12 years and with broadband through sky or NowTV never had any issues with Internet connection on the TV. Since I've changed provider it keep dropping 5-8 times A DAY!! Its so frustrating.

Re: Wi-Fi keeps dropping since I changed provider

Chodley — Fri, 12 Sep 2025 08:20:07 GMT

Try powerline adapters

some say turning off band steering on the router can help.

Re: Wi-Fi keeps dropping since I changed provider

RoseT12 — Fri, 12 Sep 2025 08:22:01 GMT

I cant find that on my router

Re: Wi-Fi keeps dropping since I changed provider

Chodley — Fri, 12 Sep 2025 08:26:16 GMT

Which router is it? They don't all allow that level of control.

Re: Wi-Fi keeps dropping since I changed provider

BenJoBanjo — Fri, 12 Sep 2025 08:27:29 GMT

@RoseT12 wrote:
I have been with Sky for 12 years and with broadband through sky or NowTV never had any issues with Internet connection on the TV. Since I've changed provider it keep dropping 5-8 times A DAY!! Its so frustrating.

Which provider did you change to? What kind of router did they provide you with?

Re: Wi-Fi keeps dropping since I changed provider

Campo2 — Fri, 19 Sep 2025 07:01:50 GMT

Ok, it's taken me a while but I have fixed this problem.

Sky Q only uses the 2.4 ghz band on your router.

Now.if you have the same SSID for both the 2.4 and 5 ghz channels the sky box gets confused (ie the Q box is a piece of **bleep**).

The fix that I found

On your router open up a guest 2.4 wifi, I called mine sky_box , create a connection password.

Connect to this wifi on your sky box and once connected just hide the SSID on the router.

So far i have no drops, previously I had 4 to 6 a day.

Cheers

Campo

Re: Wi-Fi keeps dropping since I changed provider

Chodley — Fri, 19 Sep 2025 21:49:08 GMT

@Campo2 wrote:
Ok, it's taken me a while but I have fixed this problem.
Sky Q only uses the 2.4 ghz band on your router.
Now.if you have the same SSID for both the 2.4 and 5 ghz channels the sky box gets confused (ie the Q box is a piece of **bleep**).
The fix that I found
On your router open up a guest 2.4 wifi, I called mine sky_box , create a connection password.
Connect to this wifi on your sky box and once connected just hide the SSID on the router.
So far i have no drops, previously I had 4 to 6 a day.

Cheers
Campo

Very interesting!

Re: Wi-Fi keeps dropping since I changed provider

Campo2 — Sat, 20 Sep 2025 08:31:31 GMT

I should say this was because I switched from SKY Broadband to EE

I am also using a TPLink router as EE's was very poor ( max 16ft coverage)

Re: Wi-Fi keeps dropping since I changed provider

Chodley — Sat, 20 Sep 2025 09:50:43 GMT

Yeah EE's router probably wouldn't have allowed that level of customisation either

Re: Wi-Fi keeps dropping since I changed provider

Campo2 — Sat, 20 Sep 2025 11:00:50 GMT

EE's router was a nightmare, I bought a TPlink extender to create a mesh as the router was so poor, turns out that the EE router purposely blocked the Tplink channels, fortunately I still had a wifi 6 Tplink router to hand, I can now get wifi 80ft down my garden.

Re: Wi-Fi keeps dropping since I changed provider

Campo2 — Sun, 19 Oct 2025 14:22:04 GMT

One month on and not a single drop, no partial recordings and all streaming has been uninterrupted