topic Re: Replacement remote control in Sky Q

Replacement remote control

CAR- — Thu, 11 Sep 2025 18:37:20 GMT

My original remote has broken. Please send replacement.

Re: Replacement remote control

Daniel0210 — Thu, 11 Sep 2025 18:40:37 GMT

@CAR-
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Replacement remote control

Lloyd60 — Wed, 12 Nov 2025 13:57:11 GMT

Can you please send me a new we remote control

Re: Replacement remote control

PandJ2020 — Wed, 12 Nov 2025 14:33:49 GMT

@Lloyd60 wrote:
Can you please send me a new we remote control

No, we can't. Read the post before yours.

Re: Replacement remote control

Surinderpugal — Sat, 29 Nov 2025 23:26:05 GMT

Yes I need replacement remote control

Re: Replacement remote control

Daniel0210 — Sun, 30 Nov 2025 04:42:52 GMT

@Surinderpugal

You've posted this on the Sky Q and Sky+ boards so which do you have?

If it's Sky Q the answer is already in this thread.

Re: Replacement remote control

Smurfy — Thu, 11 Dec 2025 11:36:47 GMT

Dropped the control and it's cracked now may work and then it doesn't

Re: Replacement remote control

Daniel0210 — Thu, 11 Dec 2025 11:49:44 GMT

@Smurfy

See my post marked as the answer.

Re: Replacement remote control

Kg51 — Thu, 22 Jan 2026 13:30:54 GMT

My remote control is not working so please send me a replacement.

Re: Replacement remote control

MightyQuinn — Thu, 22 Jan 2026 13:40:15 GMT

Hi @Kg51 Please see the Answer to this thread.