topic Re: Can't add Ultra HD in Sky Q

Can't add Ultra HD

75JoJo — Wed, 10 Sep 2025 14:21:57 GMT

Cant add Ultra HD to my package it won't add to the basket to allow me to proceed with the purchase

Re: Can't add Ultra HD

nigea99 — Wed, 10 Sep 2025 15:53:45 GMT

@75JoJo wrote:

Cant add Ultra HD to my package it won't add to the basket to allow me to proceed with the purchase

hi @75JoJo

There may be other reasons for this but I think it might not let you add UHD if your box is not UHD capable

To check which box you have, look in

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

Re: Can't add Ultra HD

Laing1 — Wed, 10 Sep 2025 16:09:02 GMT

@75JoJo wrote:

Cant add Ultra HD to my package it won't add to the basket to allow me to proceed with the purchase

@75JoJo also in addition to @nigea99 post do you already have the HD package ?